If you are experiencing a maintenance issue in your
home, contact the Maintenance Solution Center (MSC) at (502)
799-6565 as soon as possible. For routine service requests,
you may also submit
your maintenance request online.
With the MSC, you can expect:
Our experienced customer service agents are
available for 14-hours each weekday to assist you with routine,
urgent and emergency service requests. When a request occurs
on a weekend or after hours, your MSC call will be handled by an
automated after-hours service that puts you in direct contact with
the technician who will be responding to your urgent or emergency
request. Click here
for more information
on the MSC.
Don’t forget to download the RentCafé Resident App
notifications to receive an alert when the maintenance technician
is on their way to your home!