Community Guidelines & Resources
Where Can I Find the Rules and
Regulations for My Community?
The Resident Guide outlines
the community guidelines for Knox Hills.
Are pets allowed?
Yes, we gladly welcome four-legged family members
at Knox Hills. Please see the Knox Hills Pet Policy
Are there any special safety features or
tips about my home or community I should know about?
We have put together a short video highlighting
fire, child, water and neighborhood safety.
Here to watch the video
Am I allowed to run a business from my
Knox Hills does permit residents to use homes for
certain business ventures. Please click HERE to review our
Home-Based Business Application. Child care services are permitted
only if the resident has been accredited through the Fort Knox MWR.
Contact your community office for more information.
Are guests allowed to stay with me?
Residents are permitted to have guests stay with
them, however the guests are not permitted to bring pets with them
during their stay with you. Knox Hills requires notification for a
guest planning to stay in your home for more than 15 days. Visits
of more than 30 consecutive days or 45 days in a calendar year
require written permission and approval from Knox Hills. You can
view the Knox Hills Visitor Notification Form by clicking
I’m going to be out of town for a while.
Is there anyone who can keep an eye on my house?
We’d be happy to keep an eye on your home! Fill out
an “I’ll Be
Back” form and turn it into the
Community Center office.
What is the process to escalate a
concern related to my home or community?
Knox Hills takes resident concerns very seriously
and desires to address and resolve any issues in a timely manner to
the satisfaction of all parties involved.
Click here to view a copy of our dispute resolution process as
well as key points to contact available to assist you with your
How Do I Report a Maintenance
If you’re experiencing a maintenance issue in your
home, please call the maintenance line at 502-799-6565 as soon as
possible. If you have a “Permission to Enter” form on file, you can
enter an online maintenance request here.
Are any items available for pick-up by
Items are not currently available for pick-up;
however, we are pleased to offer residents a convenient Self-Help
Delivery Service for replacement items for your home. Items
available for delivery include: AC filters (all sizes), door
stoppers, outlet covers, shower head, sink stoppers, toilet handle,
flapper, or seat, window blinds (up to 5 per month), and 9-volt
batteries. Please contact our maintenance office at (502) 799-6565
to schedule a delivery.
I have a pet that I must surrender. How
do I go about doing this?
Residents who need to surrender a pet should follow
the guidelines published in our Stray Animal SOP, which includes
information and charges for surrendering a pet. Click HERE to review.
Is Renter’s Insurance Mandatory?
Although it's not required, we highly encourage
residents to have personal renter's insurance. For a list of
renter’s insurance providers, click here.
What is the protocol for weapon
registration on Fort Knox?
All firearms must be registered on Fort Knox.
Please click here and follow the
Does Knox Hills have a program to assist
spouses when soldiers are deployed?
Yes! Click here for information on our Deployed
Spouse Program. Contact your community office with any questions.
We're here to help!
Tell Us How We're Doing!
Our team is committed to providing you with great
customer service and community programs. Feedback you provide
through Insite™ surveys help us make improvements that are
important to you. Please take a few moments to provide us with
feedback about services received from our leasing, maintenance and
community teams. We also encourage you to share your ideas and
suggestions to improve services and enhance community activities
Our promise to you is that the service you receive each day is
consistent and meets your expectations every time. Give us your
Insite™ when one of our team members meets or exceeds your
expectations and let us know when we don’t. Your Insite™ allows us
to improve services and to recognize our staff for providing great