Resident Resources

How can we help?

Community Guidelines & Resources

Where Can I Find the Rules and Regulations for My Community?

The resident guide outlines the community guidelines for Knox Hills.

How Do I Contact My Community Office?

North & South Dietz Community Office: 502-799-6570
Historic Community Office: 502-799-6560
Oak Park Community Office: 502-799-6580

 

Property Manager: michelle.lassalle@knoxhills.com

Are pets allowed?

Yes, we gladly welcome four-legged family members at Knox Hills. Please see the Knox Hills Pet Policy

Are there any special safety features or tips about my home or community I should know about?

We have put together a short video highlighting fire, child, water and neighborhood safety.
Click Here to watch the video

Am I allowed to run a business from my home?

Knox Hills does permit residents to use homes for certain business ventures. Please click HERE to review our Home-Based Business Application. Child care services are permitted only if the resident has been accredited through the Fort Knox MWR. Contact your community office for more information.

Are guests allowed to stay with me?

Residents are permitted to have guests stay with them, however the guests are not permitted to bring pets with them during their stay with you. Knox Hills requires notification for a guest planning to stay in your home for more than 15 days. Visits of more than 30 consecutive days or 45 days in a calendar year require written permission and approval from Knox Hills. You can view the Knox Hills Visitor Notification Form by clicking here.

I’m going to be out of town for a while. Is there anyone who can keep an eye on my house?

We’d be happy to keep an eye on your home! Fill out an “I’ll Be Back”form and turn it into the Community Center office.

What is the process to escalate a concern related to my home or community?

Knox Hills takes resident concerns very seriously and desires to address and resolve any issues in a timely manner to the satisfaction of all parties involved. Click here to view a copy of our dispute resolution process as well as key points to contact available to assist you with your concerns.

Maintenance

How Do I Report a Maintenance Issue?

If you’re experiencing a maintenance issue in your home, please call the maintenance line at 502-799-6565 as soon as possible. If you have a “Permission to Enter” form on file, you can enter an online maintenance request here

Home Alterations

How Do I Submit Requests to Alter My Home?

Knox Hills does allow limited modifications within the homes.

 

For more information on the approved colors for paint modifications, review our paint request form.If you’re interested in installing a satellite dish, or installing a fence, please review the installation of improvements to Knox Hills residences and return the necessary paperwork. For other modification requests, please contact a member of your community office.

Refuse, Recycle & Landscaping

When can I expect the trash and recycling to be picked up?

Trash & Recycling Schedule

When is the grass cut?

Grass cutting schedule

Can I maintain my own yard?

Yes, residents are permitted to maintain their own yards. Please review our No Mow/No Spray Policy for Residents. You can fill out the form and return to your community office where you will be issued a sign to place in your front yard to notify our grounds crew that you proudly maintain your own yard.

Departing Residents

I’m moving out. What now?

Our goal is to make your move as smooth and stress-free as possible. Check out our Resources for Departing Residents page for important information and details on the move-out process.

Common Questions

I have a pet that I must surrender. How do I go about doing this?

Residents who need to surrender a pet should follow the guidelines published in our Stray Animal SOP, which includes information and charges for surrendering a pet. Click HERE to review.

Is Renter’s Insurance Mandatory?

Although it's not required, we highly encourage residents to have personal renter's insurance.  For a list of renter’s insurance providers, click here.

What is the protocol for weapon registration on Fort Knox?

All firearms must be registered on Fort Knox. Please click here and follow the instructions provided.

Provide Feedback

Tell Us How We're Doing!

Our team is committed to providing you with great customer service and community programs. Feedback you provide through Insite™ surveys help us make improvements that are important to you. Please take a few moments to provide us with feedback about services received from our leasing, maintenance and community teams. We also encourage you to share your ideas and suggestions to improve services and enhance community activities and programs.

 

General Feedback
Our promise to you is that the service you receive each day is consistent and meets your expectations every time. Give us your Insite™ when one of our team members meets or exceeds your expectations and let us know when we don’t. Your Insite™ allows us to improve services and to recognize our staff for providing great service.

Resident Bill of Rights

Resident Bill of Rights

Click here to view a copy of the Resident Bill of Rights.